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MX 2009 Speaker publishes Forrester’s 2008 Custome


Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect — retailers and hotels rank the...
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Serious logistical expertise


I’m about to head to Dreamforce, Salesforce’s annual user conference. Last year it was 5,000 people. This year could be as many as 10,000. It’s a big conference with tons of logistics. But check out what the Obama campaign pulled off yesterday....
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Write Your Own IM Bot in 5 Minutes


IM Tutorial: Learn how to create an IM bot for Google Talk, Yahoo! Messenger, AOL AIM and other instant messaging...
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Ideas - Alphabetize the Setup Options


I want to give a “bump” to this idea sent my way from Johan in Sweden. Originally posted by jkubi, this idea centers on the idea of giving some semblance of order to the Setup options. Right now, I’d be hard pressed to explain for sure why it...
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Different is hard: SAP - Business by Design


The blogosphere has been buzzing over the last couple of weeks about the recently announced delays in SAP's Software as a Service mid-market ERP Suite, Business by Design, now delayed to the end of 2009 at the earliest....
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Avoiding the Hidden Costs of Cloud Computing


George Lawton recently provided a post describing how "as with SOA, some development costs obscured by cloud computing." He extensively quotes iTKO’s John Michelsen and this is greatly appreciated. George writes that while cloud computing holds...
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